Privacy policy

This website is owned and operated by ShizPets, a brand under SAS CO GROUP INTERNATIONAL TRADERS ("we", "us", or "our"). We value your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, and your rights regarding your personal data.

1. Information We Collect

📌 Personal Information

We collect personal details when you create an account, place an order, or contact us. This includes:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping and Billing Addresses

  • Payment Information (processed securely via third-party gateways — we do not store full card numbers)

🌐 Non-Personal Information

Automatically collected as you use our website:

  • Browser type and version

  • Operating system

  • IP address

  • Device details

  • Pages visited & time spent

  • Referring URLs

  • Cookies: We use cookies to remember preferences, personalize content, and improve user experience. You may control cookies via your browser settings.

2. How We Use Your Information

  • To Process Orders: Billing, shipping, and payment processing

  • To Communicate with You:

    • Order updates (e.g. delivery notifications)

    • Customer support

    • Marketing communications (only if opted-in)

  • To Improve Services: Analyze site usage and optimize performance

  • Legal & Compliance: For tax, fraud prevention, or other legal obligations

3. Information Sharing

We share your information only when necessary and with trusted partners:

Third-Party Service Providers

  • Payments: (e.g. Stripe, PayPal, Razorpay)

  • Logistics: Shipping and delivery services

  • Hosting & IT: Providers managing our website infrastructure

  • Analytics & Marketing: Tools like Google Analytics and advertising platforms (only if you have opted in)

Legal Disclosures

We may disclose data if legally required to:

  • Comply with legal obligations (e.g., court orders)

  • Protect our rights, property, or safety, or those of others

🔒 We do not sell your personal information to any third parties.

4. Data Security

We take multiple steps to safeguard your data:

  • SSL/TLS encryption on sensitive transactions

  • Restricted access to authorized personnel

  • Secure infrastructure and firewalls

⚠️ While we follow industry best practices, no method of transmission over the internet is 100% secure. We encourage using strong, unique passwords and keeping login details private.

5. Your Rights

As a user, you have the right to:

  • Access & Correct: View or update your personal info in your account or by contacting us

  • Delete: Request deletion of your data (some data may be retained for legal obligations)

  • Opt-Out of Marketing: Unsubscribe using the link in our emails

  • Data Portability: Request a copy of your data in a portable format

  • Withdraw Consent: Revoke any previously given consent at any time by contacting us

6. Cookies & Tracking Technologies

We use cookies and similar technologies (e.g., pixels, beacons) to:

  • Remember preferences

  • Track site performance and behavior

  • Personalize content and advertisements

You can manage or disable cookies in your browser settings. However, doing so may affect your experience on our site.

7. Data Retention

We keep your personal data only as long as needed to:

  • Fulfill the purposes described in this policy

  • Meet legal or regulatory obligations

After that, your data will be securely deleted or anonymized.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors. If you believe we have, please contact us — we’ll take immediate steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised effective date. Please review it regularly for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

ShizPets Privacy Team
📧 Email: support@shizpets.com
📱 WhatsApp: +91 7510619392