Return and refund policy

At ShizPets, a brand under SAS CO GROUP INTERNATIONAL TRADERS, we aim to provide the best shopping experience for our customers. If you receive a damaged product or face any issues with your order, please refer to the following policy:

1. Damaged or Defective Products

If you receive a damaged or defective product, notify us within 24 hours of delivery.
📸 Please include clear photos of the damage to help us resolve the issue quickly.

2. Return Process

Once we receive your return request and inspect the item:

  • We'll assess its condition.

  • If approved, we’ll initiate a refund.

⚠️ Refunds are only issued if the product is deemed damaged upon delivery and is unused and unaltered.

3. Refunds

If approved:

  • Refunds will be credited to your original payment method within 4–7 business days.

  • Additional time may be needed depending on your bank or payment provider.

4. Final Sale

All purchases are final.

  • We do not offer returns or exchanges unless the item is damaged or defective upon receipt.

  • Ensure correct variant, size, color, and quantity before placing your order.

5. No Refunds for Incorrect Orders

  • We are not responsible for incorrect orders placed by the customer.

  • Please verify your order details carefully before submitting.

6. Customer Service

For any questions or to report a damaged item:
📧 Email: support@shizpets.com
📱 WhatsApp: +91 7510619392

We're here to assist you and ensure your issue is resolved promptly.